About Us
With over 15 years’ experience providing Melbourne organisations, institutions and businesses with a full cleaning and maintenance service. Our customers include private businesses, educational facilities, medical centres, hospitality, retail and large corporate companies.
All of our staff members are trained fully in the tasks in which they provide our clients and in the use of the latest products and equipment we use for providing our services.
Our quality charter states
- We undertake to provide work of a consistently high quality.
- We deploy every means at our disposal to improve the quality of our service delivery where necessary.
- We provide a rapid, appropriate and professional response to every request we receive (whether from existing or potential clients).
- We ensure that we react with flexibility to our client's requests.
- We offer a customised service and we establish a set of specifications that meet the needs and expectations of our clients.
VISION & MISSION
Vision
- We believe everyone has the right to live and work in a clean, safe, enjoyable environment. We believe it’s important to look after people.
Mision
- At Brightstar Facility Management, we’re committed to providing the highest quality of commercial cleaning available by exceeding the expectations of our clients. It is our wish to create and maintain prosperous and enjoyable environments where performance can thrive. We place value on the human aspect of our brand and we base our success on our ability to see our clients, not as numbers, prospects or jobs; but as people.
how we work
Our approach
At Brightstar we offer comprehensive solutions tailored to our customers specific requirements. What sets us apart is our policies & procedures, unique systems, and people to deliver a better outcome for our clients.
- Policies& Procedures
- Brightstar Property Services operates under firm policies to ensure we provide a compliant, consistent, and best service every time. Through our training programs our policies and procedures are embedded into everything we do to ensure we align our actions with our words and deliver on what we promise.
- People
- our most important asset is our people – and our unique processes are designed to provide support and empowerment for our talented and dedicated staff. With a focus on recruiting great staff, as well as continuous training and development, Brightstar seeks to employee and retain the best people.
Health & Saftey
- WE BELIEVE ALL ACCIDENTS ARE AVOIDABLE
- At the heart of health and safety is people and our people are our greatest asset. That’s why we believe that all injuries are preventable. We work hard to empower our people with the knowledge, tools and importantly the authority to stop work if they feel their safety, the safety of their workmates or your safety is at risk.
- HOW WE ENSURE OUR PEOPLE ARE HEALTHY AND SAFE
- We endeavor to live safely through the strong safety culture we are building and our people aligning themselves to our core safety beliefs:
- All
- Office
- Factory and Warehouse
- Hospitality
- Hospitals
- Childcare
- Domestic
